Vacay Full Refund Guarantee
Vacay Full Refund Guarantee
Shop with confidence on every purchase — guaranteed usability. If you encounter any issues and use no more than 200MB receive a replacement SIM immediately or a 100% refund
Claim within 24 hours Usage under 200MB Refund within 10 business days
Refunds will be provided under the following circumstances
The eSIM usability guarantee applies only to packages provided by Vacay under the following brands: Vacay Plus Basic Unlimited Daily Special
Also coverspackages labeled “Full Refund Guarantee”
Unable to activate / Purchased more than 60 days in advance
- Unable to activate: A claim must be submitted within 24 hours of arrival at the destination country. Vacay will assist until the service is working.
- Purchased but not activated: Refunds are available if the eSIM has not been scanned or activated. Refund processing can be completed within 10 days after the claim is submitted.
eSIM activated but unusable
- Report the issue on the first day of activation or immediately upon discovering the problem for investigation.
- Total data usage must be less than 200MB and no further usage after the claim is submitted.
- Refund confirmation requires proof of eSIM removal from the device.
Refund processing — within 10 business days after verification
- Refund via bank transfer
- Or choose reward points for future use (points valid for 365 days)
- Refund back to the original payment card
Travel Insurance
- If the customer is already within the coverage period and has completed the insurance information form
Selected Easy Plan (free)
Cancellation → 20 THB cancellation fee applies
Selected other plans → Only the actual insurance premium paid will be deducted, and the full internet package fee will be refunded
*Coverage under the selected policy remains valid and claims can be made with Insurverse as usual
If coverage has not started yet (insurance information not submitted) → Full refund available
