Setting and Activating eSIM

It varies by operator and by product. Mostly the package gets activated after you scan the QR code and download the eSIM to your phone, but there are exceptions. Please read the product description of the eSIM package you want to buy.

To activate an eSIM on your device, you will need to follow these general steps:

- Purchase an eSIM plan from a provider.
- Make sure your device is eSIM compatible and unlocked.
- Get the QR code
- Make sure that your device is connected to the internet.
- On your device, go to Settings > Cellular or Mobile Data > Add Cellular Plan.
- Scan the QR code or enter the details manually.
- Follow the prompts to complete the eSIM activation process.

Please note that the specific steps may vary depending on your device and operating system.

If you cannot scan the provided QR Code, you can install the eSIM by entering details manually. You will be asked to enter the SM-DP+ Address, Activation Code all of which are included in the eSIM confirmation details provided after purchase.

Please follow our guides on how to install an eSIM manually:

iOS eSIM Installation Guide
Android eSIM Installation Guide

To switch between eSIM profiles on your device, you can follow these general steps:

- Go to Settings > Cellular or Mobile Data.
- Look for an option to select your SIM or Cellular plan.
- Choose the eSIM profile you want to use.
- Your device will switch to the selected eSIM profile.

Please note that the specific steps may vary depending on your device and operating system.

To delete an eSIM profile from your device, you can follow these general steps:

- Go to Settings > Cellular or Mobile Data.
- Select the eSIM profile you want to delete.
- Scroll down and select the option to remove the cellular plan.
- Confirm that you want to remove the plan.

Please note that the specific steps may vary depending on your device and operating system.

if the eSIM is not activated, you can login to your account and get QR code eSIM to activate anytime.

if the eSIM is already activated, your eSIM profile cannot be reused and we cannot generate new eSIM. Please purchase new plan to get new eSIM profile.

No. Only delete the eSIM from your phone if you are done using it and do not intend to use it anymore.

Currrently we don't support tracking the plan usage on the website. You can track your data usage with the following step

iOS
- Go to "Settings" on your iPhone.
- Scroll down and tap on "Mobile Data" or "Cellular".
- You'll see a list of apps and their data usage under "Mobile Data Usage".
- You can also reset the usage statistics by scrolling to the bottom and tapping on "Reset Statistics".
This will reset the data usage statistics for all apps, so use it cautiously.

Additionally, you can also set up a data usage limit by going to "Settings" > "Mobile Data" or "Cellular" > "Mobile Data Options" or "Cellular Data Options" > "Data Roaming" > "Set Data Limit". Here, you can set a limit for your monthly data usage and your iPhone will alert you when you're getting close to the limit.

Andriod
- Go to "Settings" on your Android device.
- Scroll down and tap on "Network & Internet."
- Tap on "Mobile network" or "Data usage" depending on your device.
- Here you can see your data usage for the current billing cycle, as well as which apps are using the most data.
- You can also set a data limit and receive a warning when you reach a certain amount of data usage.

Note that the exact steps may vary depending on the version of Android you are using and the specific device.